FAQs

• What is your delivery time?

  Our standard delivery time is 1-3 months, depending on the complexity of the product and stock availability. For custom equipment, the delivery time may be extended.

• What should I do if the equipment fails?

  If the equipment malfunctions during use, please contact our after-sales team immediately. We will provide a solution through remote diagnosis or dispatch a technician.

• Can you expedite the order?

  If you have urgent needs, please contact our sales team. We will assess if it's possible to speed up the delivery based on the production schedule.

• To which countries can you deliver your products?

  We can ship products to most countries worldwide. The specific shipping method will be determined according to the customer’s needs and the logistics conditions in the destination country.

• What products and services do you offer?

  We specialise in providing new material production equipment and high-end scientific instruments, covering equipment and solutions in the fields of carbon materials, anode materials, molten salt materials, ceramic crystals, non-ferrous metals and laboratory instruments.

• Do you offer customised services?

  Yes, we provide customised equipment services according to the specific needs of our customers to ensure that our products meet special production requirements.

• How do I get technical support?

  You can contact our technical support team via our official website, email or phone. We offer online consultation, remote support and on-site service.

• How do I install the equipment when it arrives?

  Our products come with detailed installation instructions. For complex equipment, we can arrange for a technician to come to your home to install the equipment and ensure that it operates correctly.

• Do you provide operator training?

  Yes, we provide training on equipment operation and maintenance to ensure your team can use the equipment efficiently and safely.